Here is the translation of TotalSpa’s Terms and Conditions of Service, tailored for English-speaking clients, expats, and foreign buyers investing in properties in Mexico. The terminology aligns with standard North American legal and e-commerce frameworks while retaining accurate Mexican jurisdiction context.

Terms and Conditions of Service – TotalSpa Mexico

Last Updated: December 11, 2024

Welcome to TotalSpa. These Terms and Conditions govern the use of our website totalspatub.com.mx (hereinafter referred to as "the Site") and all associated services. By accessing or using the Site, you agree to be fully bound by these terms.

1. Website Usage

• 1.1. Purpose: TotalSpa provides products and services related to bathtubs, hot tubs, outdoor spas, hydrotherapy systems, and bathroom fixtures.
• 1.2. User Eligibility: You must be of legal age under Mexican law (18 years or older) to make purchases or use our services.

2. User Account & Registration

• 2.1. User Responsibility: You are responsible for providing accurate and truthful information upon registration and for maintaining the confidentiality of your account login credentials.
• 2.2. Prohibited Use: The Site may not be used for fraudulent or unlawful activities, or any actions that violate these terms or applicable laws in Mexico.

3. Purchases & Payment Terms

• 3.1. Order Processing: All purchases are subject to product availability and custom manufacturing schedules. A formal order confirmation will be sent via email upon checkout.
• 3.2. Payment Methods: We accept bank wire transfers, major credit/debit cards, and other payment gateways explicitly listed at checkout.
• 3.3. Pricing & Promotions: All prices are subject to change without prior notice. Promotional rates and discounts apply strictly under the specific terms of each active campaign.

4. Shipping & Delivery Policies

• 4.1. Delivery Lead Times: Orders are dispatched within 24 to 48 business hours following payment confirmation and the completion of factory manufacturing.
• 4.2. Freight & Heavy Item Delivery: Delivery for heavy items (bathtubs, hot tubs, and spas) is curbside / job-site delivery. Any additional inside placement, hoisting, or extra maneuvering will incur additional charges.
• 4.3. Shipping Liability: Once a product is received and signed for in good condition, TotalSpa is not liable for unreported transit damages or post-delivery handling defects.

5. Cancellations, Returns & Warranties

• 5.1. Cancellations: Order cancellations are only permitted prior to dispatch and are subject to an administrative cancellation fee (as outlined in our Cancellation Policy).
• 5.2. Returns & Replacements: Returns for factory-defective items are accepted within 7 business days of delivery, subject to technical inspection and approval by TotalSpa.
• 5.3. Limited Warranty: All products carry a limited manufacturer warranty as specified in their technical data sheets or user manuals.

6. Intellectual Property

All content featured on the Site—including high-resolution photography, product designs, copywriting, software, and brand logos—is the exclusive property of TotalSpa and is protected under Mexican and international intellectual property laws. Unauthorized reproduction, distribution, or modification is strictly prohibited.

7. Limitation of Liability

TotalSpa shall not be held liable for:

• Indirect, incidental, or consequential damages resulting from the use of the Site.
• Delivery delays caused by third-party freight carriers, customs processing, or force majeure events.
• Loss of data or service interruptions caused by technical failures beyond our reasonable control.

8. Amendments to Terms

We reserve the right to update or modify these terms at any time without prior notice. Updated versions will be published directly on the Site and take effect immediately upon posting.

9. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the United Mexican States (Mexico). In the event of any legal dispute or claim, the parties expressly submit to the jurisdiction of the competent courts located in Mexico City (CDMX), Mexico.

10. Contact Information

If you have any questions or inquiries regarding these Terms and Conditions, please contact us at:

• Email: hola@totalspatub.com.mx
• Phone: (+52) 55 5513 1092
• Website: totalspatub.com.mx