Privacy Policy
Privacy Policy - TotalSpa
Introduction
At TotalSpa, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make purchases from our website totalspatub.com.mx (the "Site").
Contact
If you have additional questions, would like more information about our privacy practices, or wish to make a complaint, please contact us via email: hola@totalspatub.com.mx
1. Collection of Personal Information
We collect information about your device, your interaction with the Site, and the data necessary to process your purchases. We also collect additional data when you request customer support. Below, we detail what information we collect and why it is used:
a. Device Information
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Purpose: To load the Site correctly and analyze its use to optimize our platform.
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Source: Automatically collected through cookies, data logs, tags, and other means.
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Data Collected: Web browser version, IP address, time zone, cookie information, products viewed, and search terms.
b. Order Information
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Purpose: To process payments, manage shipping, issue invoices, and communicate with you.
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Source: Directly provided by the user.
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Data Collected: Name, billing and shipping address, payment information (including credit card numbers), email, and phone number.
c. Customer Support
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Purpose: To ensure service quality.
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Source: Directly provided by the user.
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Data Collected: Contact information and data related to the query or service request.
2. Use and Sharing of Personal Information
We share your personal information with service providers to fulfill our contracts and offer efficient services:
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Payment Processor: We use Shopify to manage our e-commerce. Please refer to their privacy policy at Shopify.
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Advertising and Analytics: We use Google Analytics and targeted advertising services to understand customer behavior and improve our campaigns. For more information: Google Analytics.
Behavioral Advertising
We may use your data to display personalized ads. You can opt out by following the guides of platforms such as:
3. Data Protection Rights
a. EEA Users (GDPR)
If you are a resident of the European Economic Area, we process your information based on legal grounds such as your consent, contract fulfillment, and legal obligations. You have the right to:
- Access, correct, or delete your information.
- Transfer your information to another provider.
b. California Users (CCPA)
If you reside in California, you have the right to know what data we collect and to request its correction or deletion.
4. Use of Cookies
We use cookies to enhance your browsing experience. These include functional, performance, and marketing cookies. You can manage your preferences from your browser settings or visit: All About Cookies.
5. Information Security
We are committed to protecting your data through appropriate security measures. However, no system is completely secure, so we recommend caution when sharing information online.
6. Changes to the Policy
This policy may be updated periodically to reflect changes in our business practices or legal requirements. The last update was on December 11, 2024.
Thank you for trusting TotalSpa.
