Deliveries and Lead Times At TotalSpa, we process and ship your orders with maximum efficiency. Once funds are reflected in our bank account, we will ship within 24 to 48 hours after product manufacturing and release (excluding weekends and holidays). However, unforeseen factors may cause delays.
Delivery Conditions
Transit Times: We do not guarantee exact times for standard ground or freight shipments, as these depend on the carrier's logistics.
Heavy Products (Tubs and Spas):
Curbside Delivery: Delivery is made to loading docks or job sites.
Additional Maneuvers: Any additional maneuvers requested will be evaluated, and if possible, extra charges will apply.
Delivery Reattempts: If the first delivery attempt is rejected, the customer will bear the additional costs.
Remote Areas: In areas considered remote by the carrier, transit times may be extended, as deliveries are only made on scheduled dates.
Freight shipments will be scheduled for the next business day once the product is available in our inventory.
Purchase Management
Shipping Confirmation: After purchase, a specialized advisor will contact you within 24 business hours to coordinate logistics and address any concerns.
Shipping Cost Calculation: Shipping costs are automatically calculated based on the weight and size of the order. In case of calculation errors due to additional dimensions or destination location, we will inform you of the adjusted amount before shipping.
Important: All mentioned deadlines apply only to business days.
